1. Company Information
- Company Name: Zorn Ventures Limited
- Product: CartShield
- Operated By: Cart.Care
- Address: Level 7, BDBL Bhaban, 25-26 KDA Commercial Area, Khulna 9000, Bangladesh
- Email: shield@cart.care
2. Information We Collect
We may collect and process the following information from store owners and their customers through the CartShield plugin and related services.
Store Owner Information
- Name
- Email address
- Phone number
This information is collected for
- License management
- Billing and payment processing
- Customer communication
- Technical support
- Service related notifications
Customer and Order Information
- Customer name
- Phone number
- Email address
- IP address
- Billing address
- Shipping address
- Device and browser information
- Order history
- Abandoned cart data
- WooCommerce order details
- Cookies and session related information
This data is necessary for CartShield to properly perform fraud detection and order verification functions.
3. How We Use Information
We use collected information for purposes including:
- Detecting fake or fraudulent orders
- Customer phone verification
- COD order verification
- Spam prevention
- Suspicious activity detection
- Courier fraud prevention
- Security monitoring
- Service optimization
- Authentication and session management
- Improving fraud prevention systems
- Sending OTP and verification messages
- Providing customer support
CartShield does not use external AI providers or third party AI models for processing customer data.
4. Cookies and Tracking Technologies
CartShield uses cookies, session storage, local storage, and related technologies for purposes including:
- User authentication
- Maintaining active sessions
- Fraud prevention
- Security validation
- Improving plugin functionality
CartShield currently does not use internal analytics tracking technologies for behavioral advertising purposes.
5. Third Party Services
CartShield may integrate with or use trusted third party services including:
- SMS gateway providers including Reve SMS
- Payment gateways including bKash and SSLCommerz
- Email delivery provider Mailgun
- Courier related service providers
These services may process limited information necessary for delivering their functionality.
6. Data Storage and Retention
We retain data for as long as necessary to provide our services and maintain customer accounts.
Certain operational logs, fraud reports, and service related records may be retained for security, compliance, fraud prevention, and operational purposes.
Store owners may request account and data deletion by contacting us via email at shield@cart.care.
7. Data Access and Processing
Collected information is accessible only to authorized internal personnel for operational, security, billing, and support purposes.
Customer data processing is performed with customer acknowledgment and only as necessary to provide CartShield services.
8. Security Measures
We implement multiple security measures to protect information, including:
- SSL/TLS encrypted communication
- Firewall protection
- API security and rate limiting
- DDoS protection
- Load balanced infrastructure
- Proactive monitoring systems
- License based authentication systems
Access to protected systems is restricted internally.
While we take commercially reasonable security measures, no system can guarantee complete security.
9. International Data Transfers
Your information may be processed or stored in infrastructure located in:
- Bangladesh
- Singapore
- United States
By using CartShield, you consent to such international data transfers where necessary for service delivery and infrastructure operations.
10. WooCommerce Integration
CartShield operates as a WooCommerce plugin and may access WooCommerce related data required to provide fraud prevention and order verification functionality.
The plugin only accesses information necessary for its intended operations.
11. Communications
CartShield may send:
- Transactional emails
- Service alerts
- Verification SMS
- Security notifications
- Product updates
- Promotional communications
Transactional and security related communications are essential to the service and cannot be disabled.
Users may unsubscribe from marketing or promotional communications at any time.
12. User Rights
Users may request:
- Data deletion
- Account deletion
- Information related to stored account data
13. Children's Privacy
CartShield is not intended for individuals under 13 years old.
We do not knowingly collect personal information from children under 13.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
Continued use of CartShield after updates constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have questions regarding this Privacy Policy or data handling practices, please contact:
- CartShield
- A product of Cart.Care
- Operated by Zorn Ventures Limited
- Email: shield@cart.care
- Address: Level 7, BDBL Bhaban, 25-26 KDA Commercial Area, Khulna 9000, Bangladesh