Terms and Conditions for CartShield

CartShield is a B2B SaaS product intended primarily for merchants, businesses, store owners, and other commercial users.

By using CartShield, you confirm that:

CartShield is not intended to be used as a consumer-facing service for purchasing goods or services from merchants.

CartShield provides tools and functionality that may include:

The features available to you depend on your selected plan, purchased licenses, configuration, and the features currently offered by CartShield.

We may add, modify, improve, restrict, or discontinue individual features from time to time.

You are responsible for maintaining the security of your CartShield account and login credentials.

You must:

You are responsible for activity performed through your account unless the activity resulted from a security incident caused by CartShield's failure to apply reasonable security measures.

CartShield does not currently provide a separate team or sub-user management system. A CartShield account may manage multiple CartShield licenses where supported by the applicable plan or purchase arrangement.

CartShield may offer Free, Starter, Premium, and other plans or packages from time to time.

Current plans may include:

Plan features, limits, prices, and included credits may change over time.

Unless otherwise stated, CartShield prices are exclusive of applicable VAT, taxes, duties, or other government charges.

You are responsible for paying applicable taxes or charges required in connection with your purchase, unless otherwise stated by CartShield or required by law.

CartShield reserves the right to change the prices of its Services and plans.

Price changes may apply to both new and existing customers.

Where a price change affects an existing customer's subscription or recurring service, CartShield will provide at least 30 days' prior notice before the new price becomes applicable, unless a different period is required by applicable law.

Continued use of a paid Service after the effective date of a notified price change constitutes acceptance of the new price.

Paid CartShield subscriptions require manual renewal.

CartShield does not currently automatically charge customers for subscription renewal.

We may send reminders or notifications before a subscription expires.

The customer is responsible for renewing the subscription before its expiration date if they wish to continue using paid features.

If a subscription expires without payment:

Customers may request cancellation of their CartShield subscription or service at any time.

CartShield currently does not provide a self-service cancellation function.

To request cancellation, customers must contact CartShield through the available support or contact channels.

Cancellation does not automatically create a right to a refund for previously paid subscription periods, unused credits, or unused services.

Any applicable refund will be handled according to Section 15 of these Terms.

The CartShield Free Plan is currently offered without a subscription fee.

The Free Plan is intended to remain available without a recurring charge, but CartShield reserves the right to modify, limit, suspend, replace, or discontinue the Free Plan based on business, operational, security, or management decisions.

The Free Plan currently includes:

Free Plan limits reset according to the applicable monthly usage cycle.

Unused monthly included Order Analysis credits and included OTP credits do not roll over to the following month.

CartShield may suspend or terminate a Free Plan account for reasons including abuse, misuse, security concerns, violation of these Terms, prohibited activity, extended inactivity, or operational or business requirements.

For the purposes of CartShield billing and usage limits, an Order Analysis is counted when a visitor:

Each new order attempt that reaches this stage consumes one Order Analysis credit.

Repeated processing or analysis of the same order does not consume an additional Order Analysis credit where CartShield identifies it as the same order attempt.

CartShield may use technical identifiers and order information to determine whether an analysis relates to an existing order attempt.

Included monthly Order Analysis credits are replenished at the beginning of each new monthly usage period according to the customer's plan.

Unused included monthly Order Analysis credits do not roll over.

If the included monthly Order Analysis balance reaches zero, CartShield will not block, reject, or automatically prevent the merchant's orders solely because the analysis balance has been exhausted.

In such circumstances, the relevant order may continue through the merchant's store without CartShield performing the applicable Order Analysis.

The merchant remains responsible for monitoring its usage and maintaining sufficient analysis capacity if continued analysis is required.

Customers may purchase additional Order Analysis credits where offered.

The current additional Order Analysis price is:

৳50 for each additional 1,000 Order Analyses

Additional purchased Order Analysis credits have lifetime validity, subject to the account remaining eligible for the applicable CartShield Service.

Certain CartShield plans may include monthly OTP credits.

For Starter and Premium plans, included OTP credits are replenished at the beginning of each new monthly usage period.

Unused included monthly OTP credits do not roll over.

Customers may also purchase additional OTP balance where offered.

Additional purchased OTP balance has lifetime validity, subject to the account remaining eligible for the applicable CartShield Service.

Included monthly OTP credits are consumed before separately purchased OTP balance.

An OTP request may consume an OTP credit when CartShield initiates the relevant verification message.

CartShield may not be able to determine whether an SMS was successfully delivered to the recipient because delivery status may depend on the SMS provider, telecommunications network, recipient device, network conditions, or other factors outside CartShield's direct control.

Accordingly, an OTP may be charged even if the recipient ultimately does not receive the message.

Duplicate OTP requests for the same verification process may not consume an additional OTP credit where CartShield identifies the request as a duplicate.

Unused OTP balances are non-refundable except where a refund is required by applicable law or expressly approved by CartShield.

CartShield generally does not provide refunds for:

However, CartShield may consider a refund on a case-by-case basis where a customer can reasonably demonstrate that the CartShield Service was not functioning as represented, the merchant's website was functioning correctly and compatible with CartShield, the issue was not caused by third-party software or merchant-side problems, and CartShield was unable to reasonably resolve the issue.

Any refund remains subject to applicable law. Nothing in this Section limits a consumer or business's mandatory statutory rights where such rights cannot legally be excluded.

CartShield provides fraud indicators, risk scores, risk classifications, verification signals, and recommendations.

These results are intended to assist merchants in making informed decisions.

CartShield does not guarantee that an order is fraudulent or legitimate.

A high-risk result does not necessarily mean that an order is fraudulent.

A low-risk result does not guarantee that an order is legitimate.

CartShield continuously works to improve the accuracy and reliability of its fraud prevention systems. However, no automated fraud detection system can guarantee perfect accuracy.

The merchant remains solely responsible for the final decision regarding whether to approve, review, hold, contact a customer, verify a customer, cancel an order, fulfill an order, or take any other action.

Even where CartShield identifies or blocks an order, relevant order information may remain within the merchant's systems and may be available to the merchant for further review and decision-making.

CartShield is a decision-support and fraud prevention service.

Merchants must not rely solely on a CartShield result when making decisions that may materially affect a customer.

Merchants are responsible for establishing their own order review, verification, cancellation, refund, fulfillment, and customer service procedures.

CartShield is not responsible for losses resulting from a merchant's decision to accept, reject, delay, cancel, refund, or fulfill an order.

CartShield targets 99.9% monthly uptime for applicable Services.

The uptime commitment applies to the availability of the relevant CartShield service and does not necessarily include:

Where a customer believes that CartShield failed to meet the applicable 99.9% uptime target, the customer must submit a claim to CartShield.

Upon validation of an eligible claim, CartShield may provide 2,000 complimentary Order Analysis credits as the applicable service-level compensation.

The 2,000 credits will not be automatically added to an account. Customers must submit a claim within a reasonable period after the relevant incident, together with sufficient information for CartShield to investigate the claim.

The SLA compensation described in this Section is the customer's sole remedy specifically for failure to meet the applicable uptime commitment, except where applicable law requires otherwise.

CartShield may modify, update, improve, replace, or discontinue features of the Services from time to time.

Changes may be necessary for security, performance, legal compliance, technical improvements, compatibility, product development, infrastructure changes, or business requirements.

We will make reasonable efforts to avoid unnecessary disruption to existing customers.

Nothing in these Terms requires CartShield to maintain a particular feature indefinitely unless expressly agreed in a separate written agreement.

CartShield operates through a WooCommerce plugin and related technical integrations.

The availability and functionality of CartShield may depend on WooCommerce, WordPress, merchant hosting, website configuration, themes, plugins, APIs, server resources, network connectivity, and other software or infrastructure.

The merchant is responsible for maintaining a compatible and properly functioning website environment.

CartShield is not responsible for failures caused by incompatible third-party software, unsupported configurations, unauthorized modifications, hosting limitations, or changes made to WooCommerce or other third-party platforms.

The merchant retains ownership and control of its customer and order data.

CartShield does not acquire ownership of merchant customer data merely because such data is processed through the Services.

The merchant authorizes CartShield to process relevant customer and order information as necessary to provide the Services.

The processing of personal data is further described in the CartShield Privacy Policy.

Merchants are responsible for ensuring that they have the necessary rights, permissions, notices, and lawful basis to provide customer information to CartShield for processing.

CartShield may process personal data on behalf of merchants in connection with the Services.

Merchants are responsible for ensuring that their collection and transfer of customer information to CartShield comply with applicable laws.

CartShield will process information according to its Privacy Policy, applicable contractual obligations, and applicable law.

Nothing in these Terms transfers ownership of customer personal data to CartShield.

CartShield may create and use aggregated, statistical, anonymized, or appropriately de-identified information derived from the operation of the Services for purposes including:

Such information will be handled in a manner designed to avoid unnecessarily identifying individual customers or merchants.

CartShield does not use this provision as permission to sell identifiable merchant customer information.

You must not use CartShield to:

CartShield may investigate suspected violations and may suspend or terminate accounts where reasonably necessary to protect the Services, users, or third parties.

CartShield and its underlying technology are owned by or licensed to Zorn Ventures Limited and/or its applicable licensors.

The Services may include software, plugins, APIs, algorithms, risk models, databases, interfaces, documentation, designs, branding, trademarks, and copyrighted materials.

Except for the limited right to use the Services under these Terms, no ownership rights are transferred to the customer.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from CartShield except where expressly permitted by CartShield or applicable law.

CartShield, Cart.Care, and associated names, logos, designs, and trademarks remain the property of their respective owners.

Subject to these Terms and payment of applicable fees, CartShield grants the customer a limited, non-exclusive, non-transferable, revocable right to use the Services for the customer's legitimate business purposes during the applicable subscription or license period.

The license does not grant ownership of the CartShield software or technology.

The license automatically ends when the applicable subscription or license is terminated or expires.

CartShield may suspend or terminate access to an account or Service where reasonably necessary due to:

Where reasonably practicable, CartShield may provide notice before suspension or termination.

However, immediate suspension may occur where necessary to protect security, prevent abuse, comply with law, or protect CartShield or other users.

When a CartShield subscription or account is terminated:

Relevant customer and order data may be retained for as long as reasonably necessary to support fraud analysis accuracy, security, legal obligations, dispute resolution, service integrity, and other legitimate purposes, subject to the CartShield Privacy Policy and applicable law.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Zorn Ventures Limited, Cart.Care, CartShield, and their respective officers, employees, contractors, and representatives from claims, damages, liabilities, losses, costs, and expenses arising from or related to:

This obligation applies to the extent that the relevant claim resulted from your acts, omissions, breach, or misuse of the Services.

To the maximum extent permitted by applicable law, the Services are provided on an "as available" and "as is" basis.

CartShield does not warrant that:

CartShield's fraud detection and risk assessment functionality is intended to provide useful indicators and recommendations and should not be treated as an absolute guarantee of fraud or legitimacy.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.

To the maximum extent permitted by applicable law, CartShield, Zorn Ventures Limited, and Cart.Care will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the Services.

This includes, without limitation:

To the maximum extent permitted by applicable law, the total aggregate liability of CartShield, Zorn Ventures Limited, and Cart.Care arising from or relating to the Services or these Terms will not exceed the total amount actually paid by the customer to CartShield for the Services during the 12 months immediately preceding the event giving rise to the claim.

Nothing in this Section limits liability that cannot legally be limited or excluded under applicable law.

CartShield will not be responsible for failure or delay caused by circumstances beyond its reasonable control.

Such circumstances may include:

During such events, CartShield will make reasonable efforts to restore affected Services.

CartShield may rely on third-party infrastructure, communications, payment, hosting, security, delivery, or other service providers to operate certain parts of the Services.

The use of such services may be subject to additional terms, limitations, availability conditions, or privacy practices of those providers.

CartShield does not guarantee the availability or performance of third-party services that are outside its reasonable control.

Information regarding relevant third-party service providers and sub-processors is maintained separately from these Terms.

We may update these Terms from time to time to reflect:

When material changes are made, we may provide notice through the CartShield website, dashboard, email, or other reasonable means.

The updated Terms will become effective on the date stated in the revised Terms.

Continued use of CartShield after the effective date of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

CartShield may provide notices relating to subscription expiration, account status, service changes, security matters, billing, terms updates, and other important service matters.

Notices may be provided through email, the CartShield dashboard, website notifications, or other reasonable communication methods associated with the customer's account.

Customers are responsible for maintaining a valid email address and monitoring important account communications.

If CartShield does not immediately enforce a provision of these Terms, that does not mean CartShield has waived its right to enforce that provision later.

Any waiver must be made expressly and does not automatically constitute a waiver of any future breach.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

The invalid or unenforceable provision will be interpreted or modified to the extent necessary to make it enforceable while preserving its intended purpose, where legally permissible.

These Terms, together with the CartShield Privacy Policy and any applicable written agreement between CartShield and the customer, constitute the agreement governing your use of the Services.

If there is a conflict between these Terms and a separately executed written agreement, the separately executed agreement will control to the extent of the conflict.

These Terms are governed by and interpreted in accordance with the laws of Bangladesh, without regard to conflict-of-law principles to the extent permitted by applicable law.

Any dispute arising from or relating to these Terms or the Services will be subject to the jurisdiction of the courts of Bangladesh.

If you have questions regarding these Terms, your CartShield account, billing, or the Services, please contact: